The Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual and family goals.
Essential Duties and Responsibilities
Assessment and Planning
- Assist families in the application/enrollment process once eligibility has been established.
- Develop service plans for each family, based on individualized strengths and needs assessments.
- Work with the Center Director and staff to develop plans for parent meetings and trainings to ensure that the content is driven by the needs of the parents and children.
- Actively link families to training, employment, health care, housing, utility assistance, neighborhood support groups and other formal and informal supports that will assist in reducing the stress on their family relationships and improve family well-being.
- Provide support for parents as they identify and work toward the achievement of their family and individual goals.
- Maintain family records (written and electronic), including required documentation of assessments, Family Partnership Agreements, and support service referrals made and services provided.
- Monitor the Family Partnership Agreement and provides support to ensure families meet their goals.
- Keep the PFCE Coordinator informed of the status of each family.
- Submit periodic reports to the PFCE team and management on family needs and services provided.
- Assist PFCE Coordinator in monitoring Program Plan as it relates to staffing, examining family success, time lines and resources needed for reliable and consistently focused services for successful child outcomes.
- Demonstrates respect for others by sharing information objectively and non-judgmentally and adjusting verbal and written communication strategies for different audiences.
- Promotes a unified approach to sharing child information with families by engaging in joint planning with teachers and other specialists to prepare for home visits and other family contacts.
- Ensures that own communication is easily understood by speaking and writing clearly and using standard grammar and spelling.
- Assure confidentiality of all program information and family and staff confidentiality by limiting conversation about them and accessibility to their records.
- Maintain professional boundaries in relationship to staff and families.
- Complete all required paperwork and reports by assigned deadlines.
- Comply with Child Inc. Personnel Policies and Procedures, and with Standards of Conduct.
- Cooperates with supervisors, support staff and community resource partners.
- Complies with Child Inc. Policies and Procedures, TDFPS guidelines and Head Start Performance Standards.
Personal and Professional Development
- Attend and participate in weekly team meetings, all pre-service, in-service, and any other training deemed necessary by the Parent Engagement Manager.
- Further professional growth by seeking feedback, reflecting on and assessing own practice, and taking opportunities to improve skill and knowledge.
- Any person who suspects child abuse or neglect is required to report suspicions to the appropriate agency (as defined below) within 48 hours after the abuse or neglect is first suspected.
- Attends workshops and keeps informed on new trends in the field of early childhood.
- In addition to all other duties, every Child Inc. employee, consultant, contractor and volunteer has the primary responsibility for the health and safety of all children.
Perform other duties as assigned.
General Knowledge, Skills and Abilities
- Computer proficiency with ability to utilize word processing, spreadsheet, search engines, and other specialized software.
- Excellent organizational skills.
- Strong attention to detail and accuracy.
- Strong oral and written communication skills.
- Strong desire to learn; self-motivated; takes initiative and can work independently.
- Responsible to the Parent Engagement Manager.
- Works with PFCE staff and Center Managers.
- Cooperates with all Child Inc. staff in attaining overall agency goals.
- Associate’s degree in Social Work or related field.
- Four (4) years’ experience in case management, or equivalent experience and training.
- Experience working closely with individuals and families and the demonstrated ability to relate to all families on a professional level.
- Knowledge of written and spoken conversational Spanish preferred.
- Must pass all criminal history background checks.
The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this job.
- Will spend time sitting, utilizing the computer.
- Will spend time standing/walking throughout the facilities.
- The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Occasional environmental exposures to cold, heat, and water.
- Ability to physically lift up to 25 pounds periodically.
- In-area and out-of-area travel.