March 01,2021

Child Inc Centers and Main Office will open, Monday, March 1st.

Forbes and South Austin Childhood Development Centers will remain remote one more week due to the damages from the winter storm.  Children enroll in these Centers will remain in remote learning March 1st to March 5th.

Spring Break:  March 15 through 19
Remote Instruction Day for All Students:  March 5, 2021

ATX Emergency Resources:

FEMA Assistance

Travis County residents seeking to apply for individual assistance for losses can register online at DisasterAssistance.gov or call 1-800-621-3362 or 1-800-462-7585 TTY. More information is available in the FEMA press release.

Frequently asked questions about applying for aid have been produced by the Texas Division of Emergency Management.

SNAP Benefit Replacements Due to Winter Storm

Recipients who lost food and/or their Lone Star card in the winter storms can apply for replacement food benefits for both regular Supplemental Nutrition Assistance Program (SNAP)  allotments and SNAP emergency allotments provided in response to COVID-19.

SNAP benefits recipients are encouraged to request replacement benefits through one of the following options:

  • Dial 2-1-1 and select option 2.
  • Download and complete Form H1855 (Affidavit for Nonreceipt or Destroyed Food Stamp Benefits),
  • Once completed, the form can be faxed to 1-877-447-2839, or
  • Mailed to Texas Health and Human Services Commission, PO Box 149027, Austin, TX 78714-9027.

Recipients have until March 31 to request a benefit replacement.

For more information on disaster assistance, visit “Receiving Disaster Assistance” on the HHSC website.

Food Resources

Emergency Repair Resources

The City launched Austin Emergency Repair Resources (austintexas.gov/atxrepairs) to help local residents and business owners find information about plumbers, electricians and other contractors; code compliance and service requests; the City’s emergency permitting process; homeowner’s funding assistance; and federal and local assistance programs. Austin’s business community partners have come together to provide emergency contractor resources. These lists are linked on the Austin Emergency Repairs Resources page and consist of local contractors who specialize in plumbing, fire protection, HVAC and utility repairs. They are available now to serve the community for freeze related repairs.

The Development Services Department has established a webpage for emergency permitting repairs information for answers to questions about safety while conducting repairs, which work types require a permit or not, and how to proceed with permitting for an emergency repair. Residents and contractors can also call our emergency repairs permitting hotline at 512-974-1500 or live web chat, both are operational Monday through Friday from 8 a.m. to 5 p.m.

Debris Clean Up

Austin Disaster Relief Network and Texas voluntary organizations are collaborating with the counties of Bastrop, Hays, Travis and Williamson to include the cities of Austin and Round Rock in a massive cleanup effort. This effort has begun today and residents in these areas can call the crisis clean up toll free number at 1-800-329-8052 for assistance in clearing their homes and removing debris.

The “Crisis Clean Up” line will operate Monday-Saturday, 9 a.m. – 8 p.m., and Sunday, 1 p.m. – 6 p.m. Homeowners can register for assistance through the “Crisis Clean Up” number until Tuesday, March 2. You can also visit the “Crisis Clean Up” web page.

For Austin Resource Recovery customers wishing to remove large tree limbs, please cut tree limbs to any size between 5 feet to 15 feet in length and stack them at the curb no higher than 4 feet. Call 3-1-1 to schedule a storm debris collection.

Insurance Claims

If your home was damaged due to a broken water pipe, downed tree limbs, or other winter damage, contact your insurance company or agent to file a claim as soon as possible. These tips will help make the process go smoother:

Make a list of damaged property. Take pictures or video of the damage. Don’t throw anything away until your insurance company tells you to.

Take steps to protect your home from further damage. Turn off the water and cover broken windows and holes in your roof if possible. Save all receipts. Your policy may cover these costs.

Try to be there when the insurance company comes to inspect the damage. If you can’t stay in your home, leave a note with information on where you can be reached.

Keep a list of everyone you talk to at your insurance company. Be ready to answer questions about the damage.

Ask about additional living expenses. If you can’t live in your home due to the damage, your insurance policy may pay for some of those expenses.

Download a printable flyer with this information (PDF).

Courtesy of the Texas Department of Insurance

Transportation Services

Current weather conditions have impacted transportation services.

COVID-19 Services

Austin Public Health (APH) has resumed appointments for COVID-19 vaccine clinics. To find the latest updates on testing and vaccine sites, go to the Austin Public Health COVID-19 webpage.

Trash, Composting, and Recycling Services

After suspending curbside pickup due to severe weather and unsafe road conditions, Austin Resource Recovery will resume service on Monday, Feb. 22. For the latest updates on when services will resume, please visit the Austin Resource Recovery website or download the Recycle ATX app to receive notifications about your curbside collection schedule.